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Consumer Information

Pre-contractual consumer information

STEMI d.o.o. with registered seat in the Republic of Croatia, Rijeka, Radmile Matejčić 10, OIB: 91713184849, registered with court registry of Commercial Court in Rijeka, under register number (MBS): 040364942, is a company engaged in activities from field of science, technology, engineering and mathematics and the products of which are mainly intended for youth as learning tools for robotics, electronic and programming.

Products and Services

Internet Trade Service is available exclusively to registered, adult Users with the capacity to exercise rights, what they confirm by entering their own personal data.

You can learn more on registration process in General Terms and Conditions of Using Pages and the Internet Trade Service.

More detailed description of products and services is available on our web pages with the particular product before placing your order.

Selection and purchase of products and services

The ordering of products is conducted by electronic means. By click on the icon button “Add to the cart”, the selected product is stored in the User's bag. For continuation of the process, it is necessary to select “View cart”, where all selected products are found. It is considered the product is ordered at the moment the User completes the entire ordering process. The User will receive the message by which the Service Provider will confirm the order is received on the registered electronic mail address.


Product prices are stipulated in Croatian Kuna (HRK), American Dollar (USD), British Pound and European Euro (EUR) and payable in each of the currencies. Users can view the amount of product price converted to Croatian Kuna (HRK), American Dollar (USD), British Pound and European Euro (EUR) on the page. Payment is conducted in the currency that is selected in the time of the checkout.

Prices of products do not include taxes and delivery cost. The total amount of price the User has to pay for the ordered product (including delivery and taxes) is visible at the end of the process of placing orders.

Product prices are subject to changes until the moment of placing the order of which change the Service Provider will inform the User in clear and understandable manner.

Payment methods

The user can pay ordered products in the following manners, whereat the payment method is selected at the moment it will be requested on Pages:

  • bank transfer payment by payment on the bank account of the Service Provider

  • credit or debit cards of credit cards companies with whom the Service Provider collaborates.

You can learn more about payment methods in General Terms and Conditions of Payment via the Internet.


Price of delivery is calculated based on a product and it’s visible to the Users in the procedure of placing orders.

The term of delivery is 30 days from sending the product. STEMI will send an e-mail to the User notifying him/her about sending the product.


The user is able to submit complaints by the post to the address STEMI d.o.o. Radmile Matejcic 10 51000 Rijeka Croatia, or electronic mail to which complaint Service Provider is obliged to answer within 15 days as of the day of receiving the complaint.

Consumer’s right of withdrawal from the agreement

You can find everything on Consumer’s right of withdrawal from the agreement in General Terms and Conditions of Using Pages and the Internet Trade Service, title: „Right of Withdrawal from the Agreement and Return of the Purchased Product by the User-consumer in accordance with the Consumers Protection Act“.

You can find the Form for withdrawal from the agreement here.

Copy of form for the withdrawal from the agreement which can be found on our web page can be filled in and sent electronically.

STEMI will deliver a confirmation of receipt of your notice of withdrawal from the agreement without delay, via e-mail.

Liability for material defects of products and services

Service Provider is liable for material defects of products in accordance with the Croatian Obligations Act.

Alternative dispute resolution of consumers disputes

In case of a dispute between the User-consumer and trader, User-consumer is entitled to file a complaint with Court of Honour with the Croatian Chamber of Economy.

In addition to above, User-consumer who is a resident of one of the member states of European Union, may initiate the procedure using the EU Online platform for Internet dispute settlement.

You can access to EU Online platform via

NOTE: The bodies for the settlement of disputes are not currently available on this page for some sectors and the following countries: Croatia, Poland, Romania and Spain. As a consumer, you will not be able to resolve your dispute with traders in those countries.

Governing law and dispute resolution with court

The relation between you and STEMI is governed by positive regulations of the Republic of Croatia.

The agreement can be executed in Croatian and English language.

In case of a dispute, the competent court shall be the competent court in Zagreb, Republic of Croatia.

You can find more on the manner of purchasing our products and services in the General Terms and Conditions of Using Pages and the Internet Trade Service.